What is included in the technical support of the site
What tasks are usually included in supporting the company's website: updates, form control, backups, corrections and new materials.
- Topics
- Content
- Date
- Reading time
- 2 min
Technical support is needed so that the site can continue to work after launch and the company can make changes without finding a new artist for each task. But “support” in a contract can mean different services. It is better to write down the composition on points.
Efficiency
Check the availability of the site and basic forms, eliminate errors, work with updates and backups within the agreed platform. The frequency of these actions depends on the technology of the site and the volume of changes. Record how quickly the contractor responds to a critical malfunction.
Current developments
New texts, photos, cases, products, small edits of pages. Find out how many hours or tasks go into a month and what happens to the unused time. Separately determine what is considered a new functionality and evaluated as a project.
Monitoring the outcome
Once in a period, it is useful to get a list of work performed: what has been changed, what mistakes have been found and what tasks await the solution of the company. The wording “accompanied” is not enough.
Post-effect can accept an existing site for support after checking access and status. We will prepare a list of regular works for your platform. Service: Technical support of the site.
