Website technical support
We support the agreed functions of the site, investigate errors and maintain a working change process. We set a clear procedure for submitting and carrying out tasks.
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What the work includes
- Receiving and reviewing requests
- Diagnosing agreed types of errors
- Updates within the planned scope
- Backup and recovery procedure
- A report on completed tasks
When you need this service
When a website needs regular attention and a responsible team for technical tasks. Before we begin, we study the project, known problems, access and operating requirements.
What you will get
An agreed support process and the work completed. Support hours, response times and the procedure for urgent tasks are fixed separately; round-the-clock service is not assumed automatically.
How timelines and cost are determined
The state of the project, the number of functions, how regular the tasks are and the response requirements. After we get to know the project, we agree the stages, the boundaries of the work and the acceptance criteria.
Frequently asked questions about this service
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Let's discuss your project
Describe the task and send a link to your website or any materials you have. We will define the scope of work and the next step.